Athena automates customer follow-up, abandoned cart recovery, review generation, and loyalty campaigns — turning one-time buyers into lifetime customers.
No credit card required · Cancel any time · Australian support
32%
Win-back campaign success rate
8×
More online reviews
45%
Increase in repeat purchase rate
3.2×
Customer lifetime value increase
These are the problems killing growth for retail & e-commerce right now.
80% of customers buy once and disappear. You have no automated way to bring them back, and competitors are outspending you on ads.
Someone buys. No follow-up. No review request. No cross-sell. No loyalty offer. You left money and loyalty on the table.
Your product is good. Your reviews don't reflect it. Competitors with worse products win online because they have 10× more reviews.
Everything runs automatically. You just check in on results.
Order confirmed → delivery update → how-to guide → review request → 30-day cross-sell → loyalty offer. All automated. Revenue from customers you already have.
Customers who haven't purchased in 90 days get an automatic 'We miss you' campaign with a personalised offer. 20–35% come back.
7 days after purchase, an automated review request goes out. Positive reviews go to Google. Negative reviews come to you first. Your rating climbs.
Set it up once. Watch it run.
Customer buys
Order confirmation, receipt, and delivery timeline sent automatically.
How-to & welcome
3 days after purchase: tips for using the product, care instructions, and community invitation.
Review request
7 days: review request via SMS and email. Positive ones go straight to Google.
Cross-sell offer
30 days: personalised recommendation based on what they bought.
Loyalty reward
60 days: loyalty discount or VIP offer to secure the next purchase.
Win-back campaign
90 days of silence: win-back campaign fires. 30% return with the right offer.
Purpose-built features for retail & e-commerce.
Most retail & e-commerce are running on spreadsheets or 6 disconnected tools. Here's the difference.
| Spreadsheet + 6 tools | Athena Automate | |
|---|---|---|
| Lead response time | 4–47 hours | 60 seconds, automatically |
| Follow-up consistency | Whoever remembers | Every lead, every time |
| Monthly cost | $150–$250 (6 tools) | From $97 — all-in-one |
| Setup time | Weeks of integration work | Under 20 minutes |
| Google review growth | Manual requests (forgotten) | Automated after every job |
| Pipeline visibility | Spreadsheet rows | Real-time Kanban board |
| Proposal & e-signing | Word doc + DocuSign ($25/mo) | Built in, unlimited |
| SMS follow-up | Manual or separate tool | Automated sequences |
| AI-powered features | ❌ | Call scoring, lead scoring, AI chatbot |
| Australian support | Generic global support | 🇦🇺 Australian team |
How long does it take to set up?
Most businesses are fully set up and sending their first automated messages within 10–20 minutes. You connect your email, customise your automation triggers, and you're live. No developer needed.
Does it work with the tools I already use?
Athena integrates with Xero (accounting), Stripe (payments), Facebook, Instagram, LinkedIn (social), and any website via our JavaScript embed. For everything else, our Zapier-compatible webhook lets you connect to 5,000+ tools.
Is my data stored in Australia?
Yes. All data is stored in Australia (Sydney, ap-southeast-2 via Supabase) and never leaves the country. We comply with the Privacy Act 1988 and Australian Privacy Principles.
What if I need help getting started?
Every account includes onboarding support via email. Growth and Pro plan customers get priority support and a dedicated onboarding call to make sure your automations are set up correctly.
Can I cancel any time?
Yes, cancel any time from your billing settings — no questions asked. Your data is available for export before it's deleted. We also offer a full 14-day free trial with no credit card required.
No credit card required. Full access. Set up in under 10 minutes.
Get started free